Frequently asked questions
Questions? Straight answers.
Shipping, packaging, billing, returns and our store in Port Matilda, PA. If your question isn't here, call or email us.
Shipping & privacy
Is shipping discreet?
Yes. Every online order ships in plain packaging. Nothing on the outside of the box says what is inside.
What's on the package label?
Only your name and shipping address, and a return address. The label does not list products or mention adult items.
What will show on my bank or card statement?
Purchases appear under a neutral billing name.
Is free shipping available?
Yes, on orders over $60 within the US."] Shipping costs are shown in your cart before you check out.
Which carrier do you use?
We ship all orders with USPS.
How long does it take for my order to ship?
Most orders ship within 3 business days. You'll get an email with tracking as soon as your order ships.
I haven't received tracking. What should I do?
If you haven't heard from us after 3 business days, email store@ezplaytime.com and we'll check on it. See our Shipping Policy for details.
Returns
Can I return an item?
You can return eligible items within 30 days of purchase. Items must be unused, in the same condition you received them, in the original packaging, with a receipt or proof of purchase.
Can intimate products be returned?
No. For health and safety reasons, intimate and sanitary products cannot be returned. Gift cards and sale or clearance items are also non-refundable.
What if my item arrives damaged or defective?
We replace items that are defective or damaged. Email store@ezplaytime.com to request an exchange.
Who pays for return shipping?
You pay return shipping costs, and they are non-refundable. We recommend a trackable shipping service. Read the full Refund & Returns Policy.
Our store
Do you have a store in Port Matilda?
Yes. EZ Playtime is a real local store at 101 Lion Ln, Port Matilda, PA 16870. Get directions.
What are your store hours?
Monday to Wednesday 10AM to 9PM. Thursday to Saturday 10AM to 10PM. Closed Sunday.
How far is the store from State College?
About 15 to 20 minutes from State College and Penn State, depending on traffic. See directions from the State College area.
Can I call with questions before I buy?
Yes. Call (814) 692-7262 during store hours. Our staff answer questions every day, including from first-time shoppers.
Shopping
How many products do you carry?
More than 14,000 products online, and over 5,000 products at our store in Port Matilda, PA - from toys and lubricants to lingerie and accessories. Browse the full store.
I'm new to this. Where should I start?
Start with our First-Timer Favorites, a short list of simple, beginner-friendly products. You can also call us for a private recommendation.
Do I need an account to order?
An account lets you track orders and save your details. Sign in or create an account.
Didn't find your answer?
Call or email us. There is no wrong question.